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Customer FAQs

Q What is Travel Curious?
A Travel Curious provides a free Tour Concierge service to anyone looking to take a private tour. We provide every sort of tour from a classic highlights tour to something a little more unique and off the beaten track. All our requests are answered by a travel expert who makes sure that the tour is personalised exactly to your needs. We then match you with the best guide for you and the tour you’ve chosen.
Q How does Travel Curious work?
A The process is very easy. All you have to do is follow these simple steps:
  1. Fill out a short request form telling us what you want to see and do.
  2. Discuss your options with your very own Tour Concierge who will answer any questions you may have.
  3. Once you’re happy with all the details of your itinerary then you can book your trip.
Q Are tickets included in the cost of the tour?
A We try as best we can to try and include ticket costs in the cost of the tour. In certain circumstances, it is easier for you to pay cash on the day, but we will inform you if this is the case and advise you about how much you will need to pay.
Q Is transport included in the cost of the tour?
A We will try and make it as clear as possible what transport is included in the cost of tour whether it is a private driver or public transport or none at all. If you are in any doubt then please ask your Tour Concierge to clarify.
Q I can’t see a city I want to go to on your list, what shall I do?
A We’re rapidly expanding to new cities all the time, if you can’t see somewhere you want to go to on our list then do send us a message on our contact page https://www.travelcurious.com/#!/contactus. Chances are we know a guide there.
Q How long do I have to wait for a Tour Concierge to get back to me?
A Our Tour Concierge’s will try to get back to you as soon as possible. We aim to answer all requests within 24 hours, but sometimes during peak season or at the weekends this can take a little longer.
Q How do I know that my tour guide will be any good?
A We make sure to vet all of our tour guides. We do this by reading their reviews and interviewing them in person or by phone. We also constantly monitor feedback from our customers.
Q I want to take a specific tour guide, what shall I do?
A If you mention the guide’s name in our additional notes section, we will do our best to book them for you, but this is, of course, dependant on their availability.
Q What is your cancellation policy?
A On tours cancelled more than 48 hours before the scheduled departure time, we are happy to offer our customers a full refund minus a 5% credit card fee and the cost of any tickets that have been purchased.

For tours cancelled less than 48 hours before the scheduled departure time, we are unable to offer refunds. If you would like to reschedule a tour, this is usually possible if we are given enough notice, but we cannot guarantee the same guide.

Changes made to bookings may be subject to rebooking fees to cover the cost of tickets purchased, transport, guide rescheduling and administration.

To cancel or change your booking, please contact us at reservations@travelcurious.com or UK +44 20 30092392 or US +1 212 710 1322.

Q What languages does Travel Curious cater for?
A At the moment, Travel Curious is only available in English, but most of our Tour Providers speak a number of different languages, so you might be in luck - just mention it in the additional notes box when you fill out the request form.
Q How will I know where to meet my guide?
A We try our best to make sure the guide meets you at the most convenient location for you, which is normally your hotel. Sometimes this isn’t always possible or convenient and so a specific meeting point will be agreed up between you and your tour concierge.
Q Is your payment system secure?
A Our website and payment system are absolutely secure. Our website is fully SSL certified and we use the Stripe API, which meets PCI-DSS requirements, to take all our payments.
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